Frequently Asked Questions


ACTUATOR

What if the actuator is not moving?
What if the actuator is not moving and the motor is making a sound?
What if the actuator stops during a lift?
What if I hear a grinding noise from the actuator?
What if the actuator is making a clicking sound?
What if my actuator only goes in one direction?
What if the boom does not come down?
What if the actuator is connected and the control box clicks but the boom will not move?

CONTROL BOX

What if the LCD screen does not light up?
What if the LCD screen lights up but is blank?
What if the control box does not make a click sound?
What if the control box only reads “Attention recharge or exchange”?
What if I hear three long slow beeps and my lift has stopped working?

BATTERY

What if the battery constantly needs to be charged?
What if I hear beeping every 2 seconds and the lift has stopped working?
What if I hear three short fast beeps and the lift has stopped working?

CHARGER

What if I charged my battery overnight and the battery is still not full?

HAND CONTROL

What if when I use the hand control but the actuator is not moving?

HYDRAULIC PUMP

What if my pump does not extend?
What if my pump does not move down?

STAND AID SEAT LOCKS

What if the seat lock does not work?

KNEEPADS FOR BestSTAND LIFTS

What if I installed the kneepad on my SA lift and it rotates up and down?

PATIENT AND STAND ASSIST BATTERIES