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Frequently Asked Questions
ACTUATOR
If the actuator is not moving, there are several things you can check on. Make sure that all plugs are plugged in their respective ports as shown in the manual.
Make sure that the battery is fully charged. Make sure that the red emergency button is in the up position. Make sure that the control box lights up when you insert the battery.
*For all control boxes, the actuator will not work if the charger is plugged into the control box.
Once you have completed all items on the check list and the problem continues, please contact customer service for further assistance.
If the actuator is unresponsive but the control box’s LCD screen is showing the up and down arrow and the actuator is also making a sound. Then please contact customer service for further assistance. Sometimes the actuator will need some weight to retract the boom.
If the actuator stops during a lift, check if the red emergency button has been activated or if the battery needs to be charged or if the lift is overload.
*Note that the actuator will not work if the control box is being charged.
If the clicking sound is coming from the control box and the actuator is not moving, then you need to make sure that the plug is all the way in the ports on the bottom of the control box.
Try just using the hand control, if the hand control works, then you may have a defective control box and you will need to contact customer service for further assistance.
Sometimes it could be because the control box or handle control is defective or the PCB on the control box is defective. At which time you should contact customer service for further assistance.
CONTROL BOX
If you know that the battery is fully charged and the control box is still not lighting up, then your control box is defective. Please contact customer service for further assistance.
BATTERY
The batteries should be changed every 18 – 24 months depending on usage pattern.
CHARGER
The charger will have an indicating light on the wall mount, it should start out green. If the battery is not full, then the wall mount light will change to amber and there will be a lightning bolt symbol on the control box to indicate that it is charging the battery and once the battery is full the light will turn green.
If the problem continues, please contact customer service for further assistance.
HAND CONTROL
If you hear a click from the control box and the actuator is still not moving, then check the control box buttons to see if you can operate the lift from there. If you can operate the lift from the control box but not the hand control, then the hand control is defective and it needs to be replaced.
HYDRAULIC PUMP
Sometimes air can get trapped in the pump which will cause the pump not to extend. In that case, you should release the valve and move the lever ten times up and down to get rid of the excess air.
If the problem continues, please contact customer service for further assistance.